Most of our items are eligible for our 7-day refund policy. If your product is faulty, damaged, or missing parts on arrival, you can send it back to us for a refund or item exchange within 7-days of receiving it. Please note, there is no reimbursement for return shipping.

An unpacking inspection is required before you sign for it. If you are not able to unpack the goods at the first time, an unboxing video is highly recommended to prove any shipping damage. If a bike has a minor cosmetic issue (such as a scratch, or chip on the paint), we will attempt to come to a reasonable discount but this is not grounds for warranty replacement or for a return once you signed for it.    

Time frame for refunds:

Refunds may take up 3-6 weeks to be shipped back to our supplier and then an additional 5-7 business days to process once we have inspected your product. 

How to contact us for a refund

To start a return, you can send us an email at sales@ngmottos.com. Please Include pictures and a detailed description of the problems your experiencing with your product. If your return is approved & accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Please note the customer is responsible for all return shipping costs. 

Eligibility for all refunds

You may return most new, unused items within 7 days of delivery for a full refund of product cost (minus shipping). Because the nature of our items we always start return eligibility from the date of delivery.  

To be eligible for a return, your item must be in unused condition, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Before a return is sent, the customer must have written approval from ngmottos.com If a customer sends a return without written consent from sales@ngmottos.com, a refund will not be issued, and the customer will have to pay shipping to get the item returned or sacrifice the item.

You can always contact us for any return question at sales@ngmottos.com

* To be eligible for a return, your item must be unused and in the same condition you received it. 

* It must also be in the original packaging. 

* To complete your return, we require a receipt or proof of purchase.

* To be eligible, the item must be faulty or damaged. We do not accept refunds if you change your mind.

* If you did not receive your item/s 90 days after ordering and have your order number and proof of purchase. 

* If you payed full retail price for your item/s. *Sale items are not eligible for refunds. If an item is discounted, it cannot be refunded.*

Order Cancelation Policy

All cancelations are subject to a 3-10% processing fee that will be deducted from your refund amount. Processing fee can range from 3-10% depending on the time frame of your order and what shipping stage your order is in.