Please note: Most of our products are shipped from China. This takes up to 35-75 days to ship depending on product weight and dimensions.
We ship to the United States (excluding Hawaii, Alaska, and the Virgin Islands) Australia, Canada, and Europe.
Processing Time + Shipping Time = Delivery Time.
Add the processing time to the shipping time for an estimate as to when you will receive your order.
*Order processing time 3-5 business days
*Estimated delivery time 4-8 weeks
* 7-14 business days after your purchase you will receive a tracking number to your email address provided at checkout to track the shipping progress of your purchase.
Our head quarters is located in Provo, Utah and most of our warehouses are located in China, so every product ships directly from the factory. We use UPS, FedEx, and DHL to ship our products.
If your order includes several products, the estimated shipping time will vary for each product. We separate most orders, so you can expect them to come separately.
Shipping services
We currently ship to the 47 states of the United States, excluding Alaska, Hawaii and other islands. We also ship to Canada, Australia and Europe. If you are not sure if your area is available for shipping, you can email sales@ngmottos.com to inquire. Other countries and regions do not ship at this time.
We will ship your order using FedEx or another parcel service, we do not ship to PO Boxes.
Shipping Fee
Shipping is dependent on weight of the product.
Orders
Any changes you make to the shipping information after the item has shipped, excluding, but not limited to, changing your address, suspending your order, or updating your shipping settings/preferences, may delay your receipt of the product and replacement and/or refund. If you want to change the color of your ebike, you must do so before your order is shipped.
Order Cancellation:
All cancelations are subject to a 3-10% processing fee that will be deducted from your refund amount. Processing fee can range from 3-10% depending on the time frame of your order and what shipping stage your order is in.
Before shipping: If you cancel your order within 24 hours, you will be refunded ;if you cancel your order after 24 hours, and within 14 days of your purchase, we will not be able to refund your bike until we have processed your refund claim, and received your initial product.
After receiving the order: There will be no refunds on orders after 14 days of receiving the product unless you are eligible for one.
After the order is shipped, you will receive a notification email or SMS containing the order confirmation number. After your order is processed, you will be sent a tracking number via email to track the progress of your ebike.
You will be responsible for paying your own return shipping costs. Shipping costs are non-refundable.
If the shipping address you used is residential it’s possible the shipper may reach out to schedule a delivery appointment. Failure to schedule a drop-off appointment within 14 days after shipper contact will result in an order cancellation and customer will be responsible for shipping related charges.
Please note that delivery dates are ESTIMATES ONLY due to the nature of the bikes and shipping we cannot guarantee a delivery date. If you need a bike by a specific date please reach out and we will do the best we can to accommodate your needs.